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Hi there.

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I drive a 2022 Hyundai Ioniq 5, which you

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very well may already know
because I've been something of a booster for the car.

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I was one of the first people in my area to get one, likely

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because I put a deposit down for one the moment I heard about it.

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The styling is very much my jam.

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I've been a fan of Hyundai and Kia for a while.

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It seems like they're doing some really innovative stuff.

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The 800 volt battery architecture and incredibly fast

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DC fast charging means it's a pretty futureproof car,

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and it's the class of vehicle I wanted, so it was kind of a no brainer.

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And over the last three and a half years,

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I have had a lovely ownership experience

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and virtually nothing has gone wrong with the car.

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Literally nothing has gone wrong with the car

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except its original 12 volt battery failed.

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Over January I replaced it.

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This did mean I had to jump the car with a jump pack
a couple of times.

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To me,
that's no big deal because I keep a jump pack and I know how to do that.

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But I understand other people might be, uh, more troubled

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when they go out to their car and it's dead.

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So I'm just going to lay my cards

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on the line that to me, that's not a big deal.

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But to other people, it might be.

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But literally, that's

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the only thing that has happened to the car
in the time that I've owned it

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That is until two months ago, when the letters ICCU

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reared their ugly head.

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If you've done any research into these cars,

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you may already know about the ICCU
and how problematic this little bugger has been,

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but I haven't wanted to make any sort of video on it

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because I didn't really understand how prevalent this is.

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And Hyundai and Kia have claimed that it's only affecting 1% of cars.

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And, I didn't have any reason to not believe that.

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Well, now I have reason to not believe that.

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And before you think, oh, that's rich,
you didn't care until this happened to you -

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Oh, wait, there's more.

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My brother has a 2023 Hyundai Ioniq 6,

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and about a week after this happened to my car, it happened to his car.

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And both of us had the software updates that Hyundai has trying to be

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patching to hopefully make this problem not happen.

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Actually, for me, the timing was fairly suspicious

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because I had the update like a month before this occurred.

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That's probably just a fluke.

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But anyway, Hyundai's response to this has been really, really bad.

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They're bungling this in all sorts of ways.

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And Hyundai, you really need to get on top of this

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before you have influencers talking about their bad exp -

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Oh wait, too late for that!

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But I'll tell you what, if you get manual battery preconditioning added

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for those of us that have 2024 and older Ioniq models,

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I'll make a video right away thanking you for that

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and explaining how awesome it is that you've listened to your customers.

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So that's my little ultimatum here for you.

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I don't know if you call in an ultimatum,

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but I'll be nice to you again once you do that.

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But for right now, I'm letting everybody know about

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just how badly you are handling this cuz it's bad.

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Let me tell you what I think Hyundai needs to do.

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The real problem is there's a parts shortage,

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replacement parts are back ordered

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and that meant I didn't have my car for a little over a month.

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Now. In fairness, my dealer gave me a loaner.

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But we'll talk about what happened to my brother because.

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eeh!

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But so my experience wasn't all that bad, but still,

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I was without my car for over a month,

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and my loaner was an Elantra, which fine,

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but it's not electric, so, you know,

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couldn't use my charging station or cheap fuel.

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Yeah, bit of a bummer.

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Anyway, I'm going to talk about that.

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But what's really annoying is Hyundai
and Kia are making these cars still.

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Their factories are churning them out real fast, which means these parts

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are being produced in numbers,

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but they're building them into new cars

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rather than slowing production at the plants

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to take care of all the dead cars that are at dealers.

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I know that capitalism means Hyundai is not going to slow production,

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but come on guys!

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So let's back up to when the incident occurred.

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And I'm going to explain when this happened to me,

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because it was surprisingly similar

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circumstances between my brother and myself.

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And that might be helpful information for either engineers at Hyundai

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or just other people who have these cars.

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And I'll also explain what the part actually is and why

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if it weren't for the parts shortage, I wouldn't

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consider this that big of a deal.

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So the ICCU, it stands for Integrated Charging Control Unit

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and it's a module that sits underneath the backseat.

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And it's a pretty impressive piece of engineering.

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This one part handles the DC to DC conversion,

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so it takes the high voltage battery pack

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or the traction battery pack voltage, which is near 800V

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and converts it down to the 14 ish to charge the 12 volt battery.

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It also does the inversion for the vehicle to load function,

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and it is also the onboard battery charger,

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so it basically handles electricity.

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This one thing handles it all.

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And what's happening is

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it seems to be from what I've heard,

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there is a MOSFET, a type of transistor inside of there

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that will short out

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when a voltage spike occurs

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or something, I don't know, but when it shorts out

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it blows the pyrotechnic fuse inside the unit

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and then your car will be disabled because effectively

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the equivalent to this thing for an internal combustion
engine car is the alternator.

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And so when it fails, the car can no longer charge the 12 volt battery.

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And because all the computer systems run off of the 12 volt battery,

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it gives you a warning right away that you need to pull over

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and your car is going to die soon.

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So it's a major failure when it happens.

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I want to be clear it disables the car,

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but if the part were at the dealer,

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this would be a 3 or 4 hour fix. So

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it wouldn't be that

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terrible of an experience if parts were available.

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But parts are not available because they're very backordered

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and Hyundai is not being forthcoming on why that is.

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The most up to date information you can get is from Reddit,

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which is ridonkulous. So...

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strike one.

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But, what happened was and I was away from home when this happened,

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which was annoying, but turned out to be fortuitous

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because of the loaner situation.

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I was backing down a driveway.

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Actually, I had just been charging the car.

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Sorry, I wasn't just charging the car. It was charging overnight.

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I was staying away from home, but it was at 79%

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And I was backing down a driveway.

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I believe just before I shifted into drive,

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I heard the pop of the pyrotechnic fuse.

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For the - just so people know, I've heard it's very loud.

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It's not that loud.

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I honestly thought something just shifted in the cargo area.

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It wasn't until a second or two later that it went DAHDAHDAHDAHDAHDA

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and all, you know, the car starts freaking out and I realize, oh,

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that's what that was.

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So in a way, it happened in the best possible circumstances for me.

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I wasn't on the road... because it just happened

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I just pulled up the driveway and called Hyundai roadside assistance,

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and they sent a tow truck right away, which took the car to a dealer.

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That part of the experience went fine

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and thankfully I have no issues to ...

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Nothing bad to say about Hyundai roadside assistance

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and I was not charged for any of this, so that's good.

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But the same, basically the same thing happened for my brother.

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He had just turned on the car, and either - he doesn't remember

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if he was in reverse or if he was about to shift into reverse.

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But both of us had this happen right after turning on the car.

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And I don't remember

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if he had charged his car the night before or not.

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So. Sorry.

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If I find out, I'll pin a comment.

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And so when when the failure occurs, your car is going to be disabled

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until it gets the replacement part.

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Now, Hyundai has been trying

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to issue software updates to fix this problem.

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I should have known that's not going to work

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because, you know, my mom and dad have a Chevy Bolt,

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and they tried so hard to get software updates

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to magically fix the physical defect
in the battery pack before they realized,

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yeah, you can't have software fix a physical defect,

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which is probably what's going on in the case of the the modules.

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Likely there's a quality control issue in somewhere in the supply

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chain, and Hyundai and Kia are just not being forthcoming about it.

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I don't know, that's all speculation, but the important thing is

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it happened.

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So now I'm going to talk about the Hyundai

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customer care experience and how crap it is.

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Now, I want to be clear, I had no problems with my customer care agents.

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Everyone I either spoke to over the phone or wrote

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via email correspondence was lovely, but they can't do anything.

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And I don't know if that's because the people

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I was talking to weren't trying though I suspect it's just

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Hyundai doesn't have any systems in place which helped this happen.

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The reason I say that is because

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here's how I found out my car was fixed:

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I called the dealer because the loaner they gave me; the paperwork

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I had indicated I needed to renew it.

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So I said, hey, I think I need to renew the loaner.

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What do I need to do that and they said, oh, your car is fixed.

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You can come pick it up any time.

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We were about to call you,

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they made it sound like it had been fixed for a couple of days.

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I'm not going to litigate that.

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The important thing is my customer care

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rep had no idea that the car was fixed,

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and it gets even funnier because about five days later,

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I got an email from her saying,

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we are still waiting on an ETA for the part.

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I'll give you an update as soon as possible. So

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the case manager, the case number,

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the dealer apparently does not do anything

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with the customer care cases.

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It's mind numbing

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and you can't talk to the customer care people aren't, like,

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trying to figure out for you, you know, where is a part.

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How soon can we get a part there?

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They were waiting for an ETA from the dealer.

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Every time I would talk to them, they would say, I've called the dealer.

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They don't have an ETA yet.

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I'm like, why don't you have a way to contact

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whatever parts department within Hyundai sends these parts to dealers.

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And as you know, it's just maddening.

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So the customer care people, they just don't know what's going

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on, and it's really, really frustrating that they.

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It's just like, what systems are in place here

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to be on top of this?

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It's utter madness.

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And what gets even better.

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And this is why it's really “fortunate” that this happened to both me

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and my brother,
because we get to talk about how stupid these systems are.

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My car failed a week prior.

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His car got fixed a week before mine did.

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Explain that!

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I think I can explain that - the customer care people

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literally do not have any sort of queue system

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going to make sure that the cars that have been broken

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the longest get their parts the soonest.

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I mean, I'm happy for my brother that he got his fixed first,

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and I had a better situation because I had a loaner.

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But again, maddening.

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This whole situation was just like

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[frustrated noises]

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Why is everything so broken?

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Why is the world so broken?

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I get really annoyed at customer service failures

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because I used to work in the hotel industry

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and it was my job to fix people's problems then and there.

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Like my job was to figure out how to fix things

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that might explain something about why I make the videos that I do.

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But anyway,

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it's just

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so frustrating that

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the world is so crap as far as how these systems work,

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and there really isn't any sort of ownership when there are problems
anymore.

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It's just pass the... pass the thing

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on to the next person.

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It's really frustrating, but I want to,

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I need to talk about what happened to my brother

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because in his case, it's even dumber.

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I think I mentioned

246
00:12:17,136 --> 00:12:18,771
I was away from home when this happened to me,

247
00:12:18,771 --> 00:12:23,476
which ended up being fortuitous
because I was not very close to the city of Chicago and the dealer

248
00:12:23,476 --> 00:12:27,246
that it was taken to was, I would call rural

249
00:12:27,747 --> 00:12:30,883
ex urban at best, and they had plenty of loaners to give.

250
00:12:31,317 --> 00:12:33,853
I know that my dealer that I normally go to,

251
00:12:34,153 --> 00:12:36,355
it's pulling teeth to get them to give you a loaner.

252
00:12:37,490 --> 00:12:39,625
And my brother, who lives near

253
00:12:39,625 --> 00:12:42,128
San Diego, couldn't get a loaner.

254
00:12:42,762 --> 00:12:45,765
Now Hyundai, when that happens, will tell you

255
00:12:45,865 --> 00:12:49,902
rent a car and we will reimburse you some amount for the rental car.

256
00:12:51,036 --> 00:12:54,573
But he had a hell of a time

257
00:12:54,573 --> 00:12:56,742
getting that reimbursement because the customer care

258
00:12:56,776 --> 00:13:00,646
agent that he was working with either was fired or quit

259
00:13:00,646 --> 00:13:03,883
or went on vacation, and it took like ten days

260
00:13:04,150 --> 00:13:06,819
for Hyundai’s systems to like - he kept calling

261
00:13:07,052 --> 00:13:09,522
and they were like, oh, we're waiting for your for your representative.

262
00:13:09,855 --> 00:13:12,191
It took like ten days for them to realize,

263
00:13:13,125 --> 00:13:14,727
oh, you've been waiting on this for ten days.

264
00:13:14,727 --> 00:13:16,729
We're going to send you to somebody else.

265
00:13:16,962 --> 00:13:18,030
It's so bad.

266
00:13:18,030 --> 00:13:22,735
He did get his rental fees reimbursed, but it's just like.

267
00:13:25,171 --> 00:13:27,339
Nobody seems to care that

268
00:13:27,540 --> 00:13:32,511
the car that you bought and you have warranted is now broken.

269
00:13:33,112 --> 00:13:36,382
And you should try to make the experience...

270
00:13:36,382 --> 00:13:39,285
In the hospitality industry, we call this service recovery.

271
00:13:40,219 --> 00:13:46,025
And when there is a failure, you need to execute service recovery.

272
00:13:46,025 --> 00:13:48,027
So that way you make it better.

273
00:13:48,027 --> 00:13:52,198
And well, Hyundai doesn't know how to do that

274
00:13:52,731 --> 00:13:54,733
and they need to get better at that.

275
00:13:55,201 --> 00:14:00,206
So that's basically what I wanted to make this video about.

276
00:14:00,472 --> 00:14:04,677
I don't know whether or not Hyundai

277
00:14:04,677 --> 00:14:08,280
and Kia are, you know, if they've gotten to the bottom of this problem

278
00:14:08,280 --> 00:14:10,816
yet, which is more of the annoying things,

279
00:14:11,450 --> 00:14:14,086
we don't really know what exactly the problem is.

280
00:14:14,086 --> 00:14:15,654
They're not really talking about it.

281
00:14:17,423 --> 00:14:19,291
There is a NHTSA

282
00:14:19,291 --> 00:14:22,094
complaint or, campaign or, you know,

283
00:14:22,361 --> 00:14:25,297
I don't remember the details, but like, it's been recalled several times

284
00:14:25,297 --> 00:14:29,101
because this disables the car and they've been trying to fix it,

285
00:14:29,101 --> 00:14:31,303
but the fix needs to be new parts,

286
00:14:31,303 --> 00:14:35,140
and they need to make new parts, which are hopefully fixed.

287
00:14:35,140 --> 00:14:38,143
Because the other thing is, a lot of people have had this

288
00:14:38,143 --> 00:14:40,145
failure happen multiple times.

289
00:14:41,447 --> 00:14:46,051
And so it's kind of like, well, Hyundai,

290
00:14:46,051 --> 00:14:49,788
until you give us some engineering explanation for what was happening

291
00:14:49,788 --> 00:14:52,758
and when you figured out how to fix this problem

292
00:14:52,758 --> 00:14:56,862
and what part like, you know, manufacture date is after that point,

293
00:14:58,397 --> 00:15:00,199
we're all just in the dark playing a fun

294
00:15:00,199 --> 00:15:02,201
little game of roulette with this part.

295
00:15:02,534 --> 00:15:05,504
So I heard rumors that,

296
00:15:05,504 --> 00:15:09,108
the version made after the last couple months, like,

297
00:15:09,341 --> 00:15:13,779
probably the one that I have in my car, is a revision, but I don't know.

298
00:15:14,346 --> 00:15:18,350
And, you know, I'm not about to tear out the back seat
to actually look at the part.

299
00:15:18,651 --> 00:15:21,120
I mean, it might not be that difficult, but I don't care that much.

300
00:15:21,320 --> 00:15:23,289
It's not like I'm going to get them to replace it anyway.

301
00:15:24,223 --> 00:15:26,158
This is just all sorts of bad.

302
00:15:26,158 --> 00:15:28,761
And, Hyundai, you gotta...

303
00:15:29,161 --> 00:15:33,165
You got so much stuff you need to take ownership of and fix.

304
00:15:33,432 --> 00:15:38,370
Now, I'm giving Hyundai grace here because Hyundai and Kia

305
00:15:38,404 --> 00:15:41,573
were very brave to move to an 800 volt architecture

306
00:15:42,308 --> 00:15:46,045
and electronics, which can handle the 800V.

307
00:15:46,045 --> 00:15:48,280
It's it's more like 750,

308
00:15:48,280 --> 00:15:50,716
but there are voltage spikes from the motors and stuff.

309
00:15:50,983 --> 00:15:54,386
Electronics that can handle that voltage are kind of rare.

310
00:15:54,753 --> 00:15:58,123
And who knows what supplier they're using to get these parts.

311
00:15:58,624 --> 00:16:00,993
And there's probably just a quality control issue,

312
00:16:00,993 --> 00:16:03,062
but they're not being public about it because they don't.

313
00:16:03,062 --> 00:16:05,764
Of course, they want to be hush hush about there's this problem,

314
00:16:06,632 --> 00:16:10,869
but it's very annoying because it means everything is just speculation.

315
00:16:11,070 --> 00:16:13,372
So yeah, Hyundai and Kia.

316
00:16:13,372 --> 00:16:17,509
But I speak mainly of Hyundai because I have the Hyundai version.

317
00:16:18,844 --> 00:16:22,881
They're like 90% great, but the 10% that's left,

318
00:16:23,349 --> 00:16:27,786
they need to have some soul searching and just figure this out

319
00:16:28,153 --> 00:16:30,389
because man.

320
00:16:32,391 --> 00:16:34,560
The worst thing is just being in the dark about this

321
00:16:34,560 --> 00:16:37,563
and the fact that it really seems like they're just trying

322
00:16:37,563 --> 00:16:39,531
to push this under the rug

323
00:16:39,732 --> 00:16:43,869
and they shouldn't, because they've made an excellent car

324
00:16:43,902 --> 00:16:48,140
that has a known problem that nobody even knows

325
00:16:48,140 --> 00:16:50,776
if the if it has truly been fixed yet.

326
00:16:51,243 --> 00:16:53,479
We know the software updates don't seem to help

327
00:16:53,479 --> 00:16:57,049
because my car was up to date when this happened.

328
00:16:58,083 --> 00:17:02,254
So and it's just unfortunately,

329
00:17:02,855 --> 00:17:05,891
you know, it's kind of hard for me to recommend a used Hyundai

330
00:17:05,891 --> 00:17:09,962
Ioniq 5 or E-GMP car right now, just because who knows.

331
00:17:10,129 --> 00:17:14,166
With the old ICCUs when this is when this is going to fail.

332
00:17:14,466 --> 00:17:16,835
And also one thing that I don't know

333
00:17:16,835 --> 00:17:19,204
how many people know about Hyundai and Kia

334
00:17:20,205 --> 00:17:26,011
is that their really great warranty only applies to the first owner, so if you buy a used Hyundai,

335
00:17:26,011 --> 00:17:29,014
you don't get that ten year, 100,000 mile powertrain warranty.

336
00:17:29,014 --> 00:17:31,450
It's I think knocked down to five year 60.

337
00:17:31,784 --> 00:17:33,752
I'm going to fact check this before I post the video,

338
00:17:33,752 --> 00:17:35,754
but this was the case for a long time.

339
00:17:37,122 --> 00:17:40,059
So that's a point against buying a used one.

340
00:17:40,059 --> 00:17:42,961
But the bigger issue is until you know,

341
00:17:43,862 --> 00:17:45,064
until Hyundai

342
00:17:45,064 --> 00:17:48,834
explains, we know what this problem is, we know how to fix it.

343
00:17:49,001 --> 00:17:52,104
And also, hopefully they would extend

344
00:17:52,104 --> 00:17:55,474
warranty coverage on this part for longer than whatever

345
00:17:55,474 --> 00:17:57,443
the typical warranty is.

346
00:17:57,709 --> 00:18:01,680
It's hard for me to recommend getting a used Ioniq 5 right now.

347
00:18:02,548 --> 00:18:04,950
I think the new ones, from what it seems like,

348
00:18:04,950 --> 00:18:09,922
probably have a revised version of this part, but I have also -

349
00:18:10,255 --> 00:18:14,660
I believe there have been some 2025s that have had the ICCU fail. So

350
00:18:16,161 --> 00:18:17,563
[sigh]
yeah.

351
00:18:17,563 --> 00:18:19,898
So that's all that I have for you today.

352
00:18:20,265 --> 00:18:22,768
I am pretty sure that that covers everything.

353
00:18:22,768 --> 00:18:24,970
And to be clear, part of why

354
00:18:24,970 --> 00:18:27,873
I didn't talk about this until I got my car back.

355
00:18:27,873 --> 00:18:30,843
I've had it back for 2 or 3 weeks now.

356
00:18:30,843 --> 00:18:32,845
I've just been busy catching up on stuff.

357
00:18:33,312 --> 00:18:36,448
I didn't want to try to pull my weight around and make a video about,

358
00:18:36,448 --> 00:18:39,985
oh my car is dead and try to get this sped up in any way.

359
00:18:39,985 --> 00:18:42,287
I wanted to know what the experience is actually

360
00:18:42,287 --> 00:18:45,023
like for most people that have this happen to them.

361
00:18:45,491 --> 00:18:48,227
And it's great to know that how quickly

362
00:18:48,227 --> 00:18:54,933
you're going to get a replacement depends on where you live
and the customer care people just do not... “care”

363
00:18:54,933 --> 00:18:57,269
about when this happened to you.

364
00:18:57,269 --> 00:19:01,106
They don't seem to have any way to prioritize, to... to triage,

365
00:19:01,106 --> 00:19:03,976
to get parts where they should be.

366
00:19:04,343 --> 00:19:06,345
It's just, you know, what Hyundai?

367
00:19:06,478 --> 00:19:08,881
You need to fix this. And

368
00:19:10,115 --> 00:19:12,985
I it's kind of

369
00:19:12,985 --> 00:19:17,389
just it's difficult to recommend the cars right now
until you figure this out

370
00:19:17,389 --> 00:19:20,058
and you’re public about what you figured out,

371
00:19:21,093 --> 00:19:24,196
because right now everybody's just in the dark

372
00:19:24,196 --> 00:19:29,101
and waiting for one day to hear that pop and the car to go nuts

373
00:19:29,401 --> 00:19:31,403
and for you to need a tow truck.

374
00:19:32,471 --> 00:19:34,273
So anyway, thanks for watching.

375
00:19:34,273 --> 00:19:38,177
I'm going to keep updating you on the car now that I've had it repaired.

376
00:19:38,243 --> 00:19:40,045
You know, it's back to normal.

377
00:19:40,045 --> 00:19:42,047
Nothing seems amiss.

378
00:19:42,214 --> 00:19:45,117
I tested the vehicle to load function
just to make sure that that worked.

379
00:19:45,584 --> 00:19:48,520
I don't know why it wouldn't,
but everything else seems to be working fine.

380
00:19:49,354 --> 00:19:51,356
And also, I should explain,

381
00:19:51,456 --> 00:19:54,626
I suspect, the reason the original 12 volt battery died

382
00:19:54,626 --> 00:19:58,897
so early is because for the first year, the,

383
00:19:58,931 --> 00:20:02,534
software that was on the ICCU would let the 12 volt

384
00:20:02,534 --> 00:20:05,537
battery get quite low before it woke up

385
00:20:05,537 --> 00:20:07,773
the high voltage system to recharge it.

386
00:20:08,540 --> 00:20:10,909
And after that update there,

387
00:20:11,610 --> 00:20:14,346
I can see when it's charging the 12 volt battery

388
00:20:14,346 --> 00:20:17,049
because the shutters, the active grille, shutters open up

389
00:20:17,049 --> 00:20:20,219
and there's an orange light on the dashboard, and it happens

390
00:20:20,419 --> 00:20:23,922
way more frequently than it did the first year that I bought the car.

391
00:20:23,922 --> 00:20:27,559
Like after year one, after this software update, it now

392
00:20:27,559 --> 00:20:31,697
tops up the 12 volt battery like twice within a workday.

393
00:20:31,697 --> 00:20:35,801
So I think they've probably largely fixed that.

394
00:20:36,134 --> 00:20:38,036
I don't know that for a fact, but,

395
00:20:39,037 --> 00:20:42,274
I suspect that's why the original battery only lasted three years.

396
00:20:42,708 --> 00:20:45,677
But it does seem like Hyundai and Kia

397
00:20:45,677 --> 00:20:48,413
have some 12 volt battery management problems,

398
00:20:48,947 --> 00:20:51,883
which is quite strange because my mom and dad’s Chevy Bolt,

399
00:20:52,317 --> 00:20:54,486
we only just I changed it for them.

400
00:20:54,486 --> 00:20:59,424
The original 12 volt battery was there until this spring,

401
00:20:59,658 --> 00:21:02,594
so it went eight years on its original 12 volt battery.

402
00:21:02,894 --> 00:21:05,931
It does have an AGM battery from the factory.

403
00:21:06,465 --> 00:21:10,669
Maybe that's the only difference, but I'm skeptical

404
00:21:10,669 --> 00:21:14,573
that AGM is really that critical for electric cars.

405
00:21:14,573 --> 00:21:20,078
A lot of people will say they all need to have an AGM battery
(that's absorbed glass mat).

406
00:21:20,078 --> 00:21:23,482
From what I understand about lead acid battery chemistry
and the fact that

407
00:21:24,783 --> 00:21:28,587
if you keep it topped up in charge, they don't really wear that much.

408
00:21:28,587 --> 00:21:31,123
I'm kind of skeptical about that, but whatever.

409
00:21:31,990 --> 00:21:35,093
It's just another point to say that Hyundai and Kia have.

410
00:21:35,360 --> 00:21:38,330
Something's weird about the way they do the 12 volt battery management,

411
00:21:38,330 --> 00:21:40,365
and that's been a known issue for a long time.

412
00:21:41,266 --> 00:21:43,268
I don't know whether or not they've got that fixed, but

413
00:21:43,368 --> 00:21:46,204
that is largely a software thing, I think,

414
00:21:46,204 --> 00:21:49,941
and it seems the way it's handling it now makes more sense.

415
00:21:49,941 --> 00:21:51,777
But, we'll see.

416
00:21:51,777 --> 00:21:54,846
I bought the cheapest Walmart battery

417
00:21:54,846 --> 00:21:58,350
knowing that who knows how long it's going to, it's going to last.

418
00:21:58,350 --> 00:22:00,352
And it's it's easy for me to replace it.

419
00:22:00,852 --> 00:22:04,089
But also because I had the ICCU failure happen,

420
00:22:05,023 --> 00:22:06,258
I don't know whether the dealer

421
00:22:06,258 --> 00:22:08,860
it was sitting at for a month waiting on this part

422
00:22:09,094 --> 00:22:11,630
bothered to disconnect the 12 volt battery.

423
00:22:12,164 --> 00:22:15,467
And they... I still have the original battery.

424
00:22:15,834 --> 00:22:17,836
Actually, that reminds me,

425
00:22:17,936 --> 00:22:20,472
when my brother got his car towed to the dealer,

426
00:22:20,939 --> 00:22:25,143
they refused to diagnose it until they replaced the 12 volt battery,

427
00:22:25,777 --> 00:22:27,979
which I have no idea why. Like,

428
00:22:29,481 --> 00:22:30,015
the dealer that

429
00:22:30,015 --> 00:22:33,051
my car went to was just like, yeah, your ICCU’s failed.

430
00:22:33,051 --> 00:22:34,786
I'm like, I could have told you that.

431
00:22:34,786 --> 00:22:36,488
But his dealer was like, no,

432
00:22:36,488 --> 00:22:38,957
we can't diagnose it until we get a new 12 volt battery.

433
00:22:38,957 --> 00:22:42,928
And they didn't have the exact part,
so he didn't even get a diagnosis for 3

434
00:22:42,928 --> 00:22:45,964
or 4 days, yet still got his car fixed before mine.

435
00:22:45,964 --> 00:22:47,966
That felt great.

436
00:22:49,034 --> 00:22:52,204
Anyway, thanks for coming to this therapy session with me.

437
00:22:52,604 --> 00:22:56,208
I still really like the car and if Hyundai and Kia

438
00:22:56,708 --> 00:23:00,278
fix this problem and add manual battery preconditioning,

439
00:23:00,879 --> 00:23:03,281
I would wholeheartedly recommend it.

440
00:23:03,281 --> 00:23:05,283
But right now.

441
00:23:06,518 --> 00:23:08,420
It's a bit harder to recommend.

442
00:23:08,420 --> 00:23:09,287
I'll just put it that way.

443
00:23:09,287 --> 00:23:12,224
I wouldn't say you should not consider it.

444
00:23:12,657 --> 00:23:16,695
I have decent faith that eventually

445
00:23:16,695 --> 00:23:18,797
they're going to take care of this problem for real

446
00:23:18,797 --> 00:23:20,866
and explain to us what happened.

447
00:23:21,767 --> 00:23:25,103
But we've been in the dark about this for far too long,

448
00:23:25,103 --> 00:23:28,940
and their strategies for trying to fix it haven't worked.

449
00:23:29,341 --> 00:23:31,877
And the parts are still incredibly back ordered,

450
00:23:31,877 --> 00:23:33,879
despite the fact that they're building new cars

451
00:23:33,879 --> 00:23:36,047
so that just, you know, salt in the wound right there.

452
00:23:37,015 --> 00:23:39,151
If they could just slow down the factory by like,

453
00:23:39,184 --> 00:23:43,188
I don't know, 10% get get some more of those ICCUs out to dealers.

454
00:23:44,122 --> 00:23:47,459
That's how you earn goodwill, Hyundai. You need that.

455
00:23:48,059 --> 00:23:50,328
I don't know if you've heard about this other electric car

456
00:23:50,328 --> 00:23:54,900
manufacturing manufacturer and, what poor goodwill does to sales.

457
00:23:56,034 --> 00:23:57,302
Might want to keep that in mind.

458
00:23:57,302 --> 00:23:58,403
Anyway, bye.